Complaints

Volans is committed to maintaining the highest standards of professionalism, integrity, and client care. We take all complaints seriously and handle them promptly, fairly, and consistently in accordance with our obligations under the Corporations Act 2001 (Cth) and ASIC Regulatory Guide 271 — Internal Dispute Resolution (IDR).

How to Lodge a Complaint

If you have a concern or complaint about any aspect of our service, please contact us directly:

Email: contactus@volansfinance.com
Mail: The Complaints Officer
Volans | Glide Digital Pty Ltd
Level 3, Rhodes Quarter, 1C Homebush Bay Drive, Rhodes NSW 2138

Please include your name, contact details and a brief description of your concern so we can respond efficiently.

What We Will Do

• Acknowledge your complaint within seven business days (or as soon as practicable)
• Review and investigate the matter independently and objectively
• Aim to provide a written response within 30 calendar days

External Resolution

As a wholesale-only provider, Volans is not a member of the Australian Financial Complaints Authority (AFCA). However, we remain fully committed to resolving any issues directly, transparently and in good faith with our clients.