Privacy Policy

Our Commitment

Volans respects your privacy and is committed to protecting the personal information you share with us. We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store personal information, and how you can access or correct that information if necessary.

Who We Are

Glide Digital Pty Ltd (ABN 97 654 421 066), trading as Volans, holds Australian Financial Services Licence No. 537864, regulated by the Australian Securities and Investments Commission (ASIC). We provide financial services exclusively to wholesale clients as defined under the Corporations Act 2001 (Cth).

Information We Collect

We may collect personal information that is reasonably necessary for us to provide our services or comply with legal obligations, including:

• Name, contact details, and identification information
• Employment, professional, or financial details (for onboarding or compliance purposes)
• Transaction, account, or portfolio data required to operate our services
• Technical and usage information when you visit our website or interact with our systems

How We Use Personal Information

We use personal information to:

• Provide and manage our financial services
• Verify identity and meet our legal and regulatory obligations (including AML/CTF requirements)
• Communicate with clients and partners
• Improve our services, systems, and security
• Comply with laws, regulations, and audit requirements

Volans does not sell, rent, or trade personal information.

Disclosure to Third Parties

We may share information with:

• Regulated custodians, service providers, and counterparties involved in providing our services
• Regulatory and law enforcement authorities, where required by law
• Professional advisers such as auditors, lawyers, and consultants

All third parties are bound by strict confidentiality and data-protection obligations.

Data Security

We use technical, physical, and procedural safeguards to protect personal information, including:

• Strong encryption (AES-256 at rest, TLS 1.3 in transit)
• Multi-factor authentication and access controls
• Secure data hosting in compliant environments
• Regular risk assessments and monitoring

Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us at contactus@volansfinance.com. We will respond within a reasonable time and in accordance with applicable law.

Overseas Disclosure

Volans does not currently disclose personal information to overseas recipients. Our representatives in Singapore and Hong Kong do not receive client personal information. If this changes, we will update this policy before any overseas disclosure occurs and, where required, obtain your consent.

Retention

We keep personal information only for as long as it is needed for the purposes described above or as required by law, including the seven-year record-keeping obligations that apply to financial services and anti-money-laundering records. When information is no longer required, it is destroyed or de-identified.

Data Breaches

Volans maintains a data breach response plan. If a breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

Privacy Complaints

If you believe we have handled your personal information in breach of the Australian Privacy Principles, please write to the Privacy Officer using the details below. We will acknowledge your complaint within one business day, investigate it, and respond in writing within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

The Privacy Officer
Volans | Glide Digital Pty Ltd
Email: contactus@volansfinance.com
Level 3, Rhodes Quarter, 1C Homebush Bay Drive, Rhodes NSW 2138